Half Board – HB

Service which includes breakfast and, usually, supper. Sometimes on request of the customer supper can be replaced with lunch.

Historical Booking Model

Demand Forecast models based only on the historical final balance data of room nights (or arrivals, etc…) Same Date- Last Year and Dynamic Average are the most known models.   Same  Date – Last Year Calculation is done according to the hotel occupation on the...

Hotel Asset Management

Management of a hotel asset through forms of contracts which may be typical (letting) or atypical (management contract, franchising).

House Use

Type of clientele that uses the facility either freely or at largely discounted prices. Employees and external partners fall into this segment. Suppliers or customers receiving promotions are not included and considered as part of the “complimentary”...


Department run by the governess and responsible for room cleaning.